Privacy Policy

At Jagannath Jewellers (established in 1998), safeguarding the trust of our patrons is at the heart of our craft. Just as we ensure 100% purity in every gram of gold and silver we hallmark, we maintain the highest standards of discretion and security for your personal information.

This Privacy Policy explains how we collect, handle, safeguard, and respect your personal data when you visit our digital boutique (jagannathjewellers.co.in), request custom design consultations, reserve private appointments, or order handcrafted fine jewellery.

To provide a tailored luxury shopping experience and fulfill certified high-value shipments, we may collect the following categories of information:

• Personal Identifiers: Name, honorific, phone number, email address, and billing/delivery address for verified delivery.
• Government KYC Compliance: As required under Indian Bullion & Anti-Money Laundering (PMLA) regulations, PAN card or Aadhaar details for single high-value purchases exceeding statutory thresholds (₹2,00,000+).
• Order & Customization Specifications: Ring size preferences, custom engraving text, CAD design briefs, metal purity choices, and wishlist selections.
• Technical Metadata: Anonymized device information, IP address, browser type, and navigation paths used strictly to ensure platform security and optimize checkout performance.

We process personal data solely for legitimate business purposes and luxury customer service:

• Fulfilling orders, generating authentic GST tax invoices, and certifying BIS Hallmarking details.
• Coordinating insured, tamper-evident courier dispatch and live doorstep OTP verification.
• Sending live bullion rate updates, order milestones, and invoice copies via SMS, WhatsApp, or Email upon your explicit request.
• Scheduling private salon appointments and providing one-on-one custom jewellery design guidance.

We never sell, rent, or trade your personal data to third-party marketing brokers or advertisers under any circumstances.

Your data security is managed with the same rigor as our physical bullion vault. We utilize enterprise-grade 256-bit SSL encryption for all data in transit.

Sensitive customer records and authentication sessions are secured behind robust cryptographic protocols and HttpOnly session cookies to protect against unauthorized access, cross-site scripting (XSS), and data breaches.

Our storefront utilizes essential browser cookies and local storage to preserve your shopping session, wishlist pieces, compare lists, and real-time bullion rate preferences.

These client-side tokens enable zero-delay performance across page navigations and do not track your activity on external websites.

We share necessary information only with trusted, bound service partners under strict confidentiality agreements:

• Insured Logistics Partners: (e.g. ShipRocket, BlueDart Apex, Sequel Logistics) solely for delivery address validation and secure transit.
• Payment Gateways: PCI-DSS Level 1 compliant payment aggregators for end-to-end encrypted transactions (we never store your credit card or CVV details).
• Statutory Authorities: Strictly when compelled by law, court order, or GST taxation requirements.

As a patron of Jagannath Jewellers, you have the fundamental right to:

• Access and review all personal details associated with your customer vault.
• Request correction or updating of inaccurate contact or address records.
• Opt-out of promotional communications or WhatsApp bullion updates at any time.
• Request the complete deletion of your customer account profile, subject to statutory tax record retention obligations.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our designated Grievance Officer: